Refund Policy

At ESA Letter New York, we stand by our services with a full money-back guarantee. That said, refunds are only available under specific circumstances. Here’s how it works.

100% Money-Back Guarantee

We proudly offer a full refund if your ESA letter application is not approved by our licensed mental health professionals. This ensures that you only pay when you qualify for an emotional support animal letter.

Situations Where a Full Refund Applies

  • If a licensed mental health professional reviews your request and decides not to approve an ESA letter.
  • If we do not deliver your ESA recommendation within the promised 24–48 hour timeframe.
  • If your ESA letter is not verified by the evaluating therapist. (For this, email us directly at info@esaletternewyork.com.)

Situations Where Refund is Not Available

  • Right after you place an order. Refunds are only processed once your evaluation is complete, and if your request is denied, the refund is issued automatically.
  • If you’ve already received your ESA recommendation and then later change your mind.
  • If your landlord refuses the letter despite its successful verification, simply because they don’t understand ESA laws.

Refund Request Process

To request a refund, please contact our support team within 7 business days of your order by emailing [info@esaletternewyork.com] or calling us at +1 888 483 4839.
Our team will review your case and process the refund, if eligible, within 5–7 business days.